Our Privacy Principles
Minimal Data Collection
We collect only what's necessary to provide our service. No tracking pixels, no behavioral profiling, no data mining.
No Sale of Data
Your data is never sold, rented, or shared with advertisers. Ever. Our business model is subscription-based, not data-based.
Transparent Usage
We tell you exactly what we collect, why we collect it, and how long we keep it. No hidden clauses or legal jargon traps.
Your Data, Your Rights
Export, delete, or correct your data anytime. Full GDPR and CCPA compliance with one-click data portability.
What We Collect & Why
Complete breakdown of data collection and retention
Account Information
What we collect:
Name, email, company name, phone number
Why we collect it:
To create your account and communicate with you
How long we keep it:
Duration of your account + 90 days
Service Usage Data
What we collect:
Call transcripts, SMS/email content, CRM sync records, workflow configurations
Why we collect it:
To provide automation services and improve AI accuracy
How long we keep it:
Duration of your subscription + 90 days (or until deletion requested)
Payment Information
What we collect:
Billing address, payment method (processed by Stripe—we never see card numbers)
Why we collect it:
To process subscription payments
How long we keep it:
As required by payment processors and tax law (7 years)
Technical Data
What we collect:
IP address, browser type, device info, API logs
Why we collect it:
Security monitoring, troubleshooting, and service optimization
How long we keep it:
90 days (security logs retained for 1 year)
Your Data Rights
GDPR and CCPA compliant. Here's exactly what you can do.
Access
Request a copy of all data we have about you in standard formats (JSON, CSV)
How to exercise:
Email info@mydovo.com or use the portal export feature
Correction
Update or correct any inaccurate personal information
How to exercise:
Edit directly in your account settings or contact support
Deletion
Request permanent deletion of your data (except records required by law)
How to exercise:
Submit deletion request via portal or email info@mydovo.com
Portability
Download your data to move to another service
How to exercise:
One-click export in your account settings
Opt-out
Unsubscribe from marketing emails (service emails still required for account operation)
How to exercise:
Click unsubscribe in any email or adjust preferences in settings
Complaint
File a complaint with your data protection authority if you believe we've violated your privacy rights
How to exercise:
Contact your local DPA (we'll provide guidance if needed)
When We Share Data
The only times your data leaves our systems
Third Party:
CRM/Calendar Platforms
Purpose:
To sync data you've authorized (HubSpot, Salesforce, Google Calendar, etc.)
Data shared:
Only the specific fields needed for integration
Your control:
You control which integrations are active
Third Party:
Cloud Infrastructure (AWS)
Purpose:
To host our service and store your data securely
Data shared:
All service data (encrypted)
Your control:
Required for service operation
Third Party:
Payment Processor (Stripe)
Purpose:
To process subscription payments
Data shared:
Billing info and transaction details
Your control:
Required for payment processing
Third Party:
Analytics (Internal Only)
Purpose:
To measure product usage and improve service
Data shared:
Aggregated, anonymized usage metrics
Your control:
No personally identifiable information shared
Questions About Privacy?
Our privacy team responds to all inquiries within 48 hours. For urgent data requests or privacy concerns, email us directly.
info@mydovo.com